The following policy applies to and any other site owned or operated by or on behalf of and Social Intelligence Institute, LLC and the Resilience Solutions Group, LLC (collectively known as “Social Intelligence Institute” or “SII”). This privacy policy explains what information we collect, steps we take to protect and secure it, how we use and share the information, and how you can contact us with questions or concerns.Information you share with us is used in:

  • Service improvement: Deliver and improve Social Intelligence Institute websites, products, and services
  • Marketing: Anonymous, de-identified user provided data
  • Research and evaluation: On the aggregate, without identifying information

Social Intelligence Institute is not in the business of selling information about you and we do not share your information with unrelated third parties for their direct marketing purposes.

Registration information

To enroll in SII courses and services, we collect first name, last name, and email. For organizations, we also collect organization name and administrator first and last name. This information is used to communicate, by email, course information. It is also used to track log-in frequency and course progression and is collected by SII. If you are taking our courses through an organization, SII collects the name of the organization. SII and the administrator of that organization have access to learner log-in information and course progression. At SII, curriculum developers evaluate this information in the aggregate, and with no names and emails attached, to determine how the course can be improved in order to increase learner engagement and participation. In addition, learning engagement rates, in the aggregate, may be used in marketing materials.

Payment information

SII uses a third party, PayPal, to process payments. We collect your name and amount of payment. No credit card information is collected by SII.

Course essays and course feedback

All information learners provide within the course is collected by SII. However, the data is stripped of first name, last name, and email address. The information is evaluated by SI curriculum developers for the purpose of evaluating learning, and improving course content and course navigation. Essay and survey answers can also be used in marketing, but will only be used as anonymous quotes, examples of user entries, and as aggregate percentages. Unless required by law or associated with legal proceedings, we will never associate any personally-identifiable information with such data.

IP address, cookies, and other session data

SII automatically obtains from users’ computers and our servers “session data”, including the user’s IP address, Flash Player version, internet browser version, language settings and cookies. This session data may be used for various purposes, including to:

  • Diagnose and prevent service or technology problems reported by our users or engineers that are associated with the IP addresses or that are associated with a particular Flash Player version or browser version or settings
  • Estimate the total number of users visiting SII from different locations
  • Help determine which users have access privileges to certain content, services or resources that we offer
  • Monitor and prevent fraud and abuse

How we use cookies

A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website’s servers and stored on your computer’s hard drive. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. However, if you configure your browser to reject cookies, you may not be able to use SII products or services that require you to log-in, and you may not be able to take full advantage of all features and offerings on the SII websites. SII uses its own cookies for a number of purposes, including to:

  • Require you to re-enter your SII password after a certain period of time has elapsed to protect you against others accessing your account contents
  • Keep track of preferences you specify while you are using SII’s websites, products, and services
  • Estimate and report our number of users and visitors
  • Conduct research to evaluate and improve SII websites, products, and services

Confidentiality and security

No data transmissions over the Internet or via wireless networks can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we make efforts to ensure security on our systems.

By using the SII websites or providing personal information to us you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of our products, services or websites. SII may post a notice on our website if a security breach occurs. If this happens, you will need a web browser enabling you to view the website. If SII learns of a security systems breach, we may attempt to notify you electronically so that you can take appropriate protective steps, however, in such notification, we will never ask you to submit additional personal information or to verify the status of or information related to your account.

If there is ever a change to how SII uses or intends to use personal information, we will post that change to this policy.

Contacting the Social Intelligence Institute

If you have a privacy concern regarding this policy, and if you cannot satisfactorily resolve it through the use of this website, you should then write to us by email at

Last revision: September 16, 2014